Noticeboard

Everyone is welcome in General Practice.

You do not need to proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.

We now have a new telephone system in place, if you do not wish to stay on the line but want to keep your place in the queue, you can do so by requesting an automatic call back.

We would like to thank our patients who have been brilliant and adapted really well to the recent changes and apologise for any delay that may have been caused when contacting the Surgery by telephone, this has been a very difficult time for everybody and we appreciate your understanding during this time.

We are actively recalling patients on disease management registers to undertake their annual reviews. It is important that you attend these appointments so we can ensure we are providing you with high quality care and follow on management plans.

We have now got a separate telephone line to deal with these specific appointments 01302 986111, this line is available Monday to Friday between 9am and 4pm.

Gentle reminder: If you no longer require your booked appointment please be courteous and cancel so that another patient requiring medical help can utilise the appointment you no longer require.

Please, please only attend A&E if you have a medical emergency. This is not a service for minor presenting ailments.

All the staff at ASA Medical Group would like to thank our patients for their understanding and patience during these challenging times.

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

Customer service form

If you meet any difficulties in obtaining service we would prefer to hear about it. If you wish to raise any problems we suggest that you ask to see the Complaints Manager or one of the doctors.  Should you wish to raise a formal complaint we are obliged to follow the NHS Complaints procedure, which is a two tier system: first tier being either the local provider (GP Practice) or NHS England, but not both (whether consecutively or concurrently), and the second tier being the Ombudsman.   

The NHS England Address is: South Yorkshire and Bassetlaw Area Primary Care Team, Oak House, Moorhead Way, Bramley, Rotherham S66 1YY.

Our complaints leaflet can be found on the attached link CLICK HERE.

We also welcome constructive ideas and suggestions. These can be made to any member of staff or placed in the suggestion box in the waiting area. If you are still unhappy, after talking to us, you can get help from:

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London  SW1P 4QP

Tel:  0345 015 4033

Email:  phso.enquiries@ombudsman.ord.uk

Chaperone Policy

If you would like a chaperone present at any time during a consultation when you are being examined please let your clinician know. We will be happy to organise for another member of staff to be present at that examination.

Failure to attend pre-booked appointments

Our Practice policy is to remove a patient from our list who fails to attend three appointments in a 12 month period. We are a busy Practice and cannot afford to lose valuable appointments by patients who regularly fail to attend.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Practice Policies

  • Patient Access to Medical Records Policy


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