Appointments with the Doctor or Nurse

You can now request a routine appointment using the following link to avoid you waiting on the line.

https://florey.accurx.com/p/C86609

An appointment is normally given for ten minutes and is intended for one problem only, but if you feel that your problem requires more time please ask the receptionist for a longer appointment. At times of heavy demand certain surgeries may have shorter slots but you will be informed of this when booking.

We are increasingly seeing the presentation of multiple, unrelated issues which cannot be effectively dealt within the time allowed.

In order to try and ensure all of our appointments run as close to time as possible, please can you try and set out the issue you wish to raise at the beginning of the consultation and if you do have other conditions you wish to discuss, to make a further appointment please.

Your doctor should be able to guide you further where necessary.

We try to offer an appointment with the doctor of your choice, but sometimes this may not be possible at a time convenient to you and especially at short notice.

For your information, the normal working week for our clinical staff is as follows:

Please note that the above summary does not guarantee availability on these dates and is subject to change.

Enhanced Access Appointments - Provided by East Primary Care Network 

As part of the more choice, more appointments GP surgeries are working together in groups called Primary Care Networks (PCNs). The PCN are offering appointments with GPs, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants on a evening and weekend, at a variety of locations in the local area, that are open to all their registered patients.

Named GP 

All patients have a named GP as part of a care plan, this does not necessarily mean they have to see that specific GP every time they visit the practice. Patients may be required to visit for a check up if they have not attended practice for a long period of time, patients also have the choice of seeing a preferred clinician, and we endeavour to make this possible where practicable dependent on appointment type.

Emergency & Urgent Appointments

Please provide our receptionists with clear and concise information concerning your medical condition. Our experiences staff will telephone you back in order to assess your medical needs and take appropriate action for you over the telephone which may involve a doctor calling you back or making an appointment with a nurse or doctor. These emergency appointments are for clinically urgent problems only. We do have a duty doctor each day who is responsible for any clinically urgent issues arising.

Please Remember

If more than one member of the family needs to be seen, please book a separate appointment for each.

To Speak To a Doctor

Please telephone from 8am unless the matter is urgent and cannot wait till the Practice is open, if this is the case please call the Practice Number and you will go through to NHS 111. We now have a mix of face to face, telephone and video consultations.  We request that if you are attending for a face to face appointment you attend on time wearing a suitable face covering and alone where possible. This will help us minimise the footfall keeping you as safe as possible during your visit with us.

Practice Nurse Appointments

The practice nurses are available every weekday between 8.00am - 6.00pm by appointment only.

Health Checks

As directed under our new contract on the 1st April 2004, registered patient who are between the ages of 16 and 75 years who have not been seen in the previous three years may request a consultation for a health check. Similarly patients aged 75 years and over who have not had a health check in the previous twelve months may make an appointment for same. This will be a nurse consultation.

When Requesting Appointments Patients Can Help By:

• Non-urgent appointments can be booked a week in advance.
• Being flexible when accepting appointment days and times.
• Letting the Surgery know as soon as possible if you are unable to keep an appointment or no longer need it in order that it may be given to another Patient.
• Being patient if the doctor is delayed - it could be you who needs extra time on another day.
• Understanding that receptionists only carry out doctors’ instructions regarding appointment times and availability.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.